Friday, January 21, 2011

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. It focuses mainly on Sales, Marketing, and Service (help desk) sectors. It is an XRM platform and has we have to use its proprietary .NET based framework to customize it to meet many different demands.

Dynamics CRM is a server-client application, which, like Microsoft Sharepoint, is primarily an IIS-based web application which also supports extensive Webservices interfaces. Clients access Dynamics CRM either by using Microsoft IE 6 or later web browser or by a thick client plug-in to Microsft Outlook. 

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